Shipping policy
Shipping Policy:
Thank you for choosing to shop with Card Bird Games. We strive to provide you with a seamless shopping experience and prompt delivery of your orders. Please take note of our shipping policy outlined below:
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Order Processing and Shipment:
Our online store operates 24/7, and we ship orders Monday through Friday, from 10 am EST to 5pm EST, excluding select holidays. Orders placed after 5pm EST or during weekends/holidays will begin processing on the next business day.
Orders are generally processed and shipped within 2 business days of purchase, excluding weekends, holidays, and preorders.
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Preorders:
Orders containing preorder items will be held until all items in the order are available for shipment. If an order contains multiple preorder items with different release dates, the order will not ship until the item with the latest release date is available.
If you would like in-stock items or preorder items with different release dates to ship separately, please place those items in separate orders.
Preorder release dates are listed on the applicable product page. Preorder orders generally begin processing shortly before the stated release date.
Tracking information will not be provided until the order is ready to ship.
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Cost of Shipping:
Orders of $499 or more placed within the contiguous United States qualify for free shipping. Orders under $499 placed within the contiguous United States are charged a flat $10 shipping and handling fee. Free shipping is not available to Hawaii or Alaska.
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Shipping Locations:
Card Bird Games only ships to the contiguous United States, including Washington D.C. We apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure reliable delivery for our customers. If you have questions, please feel free to reach out to our team!
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Tracking and Delivery:
Once your order is shipped, you will receive a confirmation email with tracking information that will allow you to monitor the progress of your shipment via the USPS or UPS tracking services. Please note that delivery times may vary depending on the orders destination, weight, item count, and other various factors such as 3rd party shipping delays. While we strive to provide accurate estimates, please be aware that unforeseen circumstances or factors beyond our control may occasionally impact delivery times. Singles orders valued under $50 may be shipped without tracking, if you would like to request tracking please do so before placing your order via email or phone.
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Signature Confirmation:
Orders valued $750 or more and paid for through the CardBirdGames.com checkout process will be shipped with Signature Confirmation, and will require a signature to receive the delivery. Orders paid for directly, without using the CardBirdGames.com checkout process, may be shipped without Signature Confirmation. If you would like to request that your order be shipped with Signature Confirmation, please reach out to us via email or phone.
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Lost & Stolen Packages:
We take reasonable care to securely package all orders for shipment. Once an order has been transferred to the shipping carrier and tracking indicates that the package has been delivered, Card Bird Games is not responsible for packages that are subsequently lost or stolen. When a package has been marked as delivered by the mail carrier tracking (USPS, UPS, etc.), we are no longer responsible for lost or stolen packages. We do not refund or replace packages after they have been marked delivered. Please note: We also do not cover items that are reported as stolen or missing from packages that appear to have been opened, tampered with, or otherwise interfered with during transit. In these cases, we recommend contacting the shipping carrier directly to file a claim for mail theft or damage. However, we are more than happy to assist you in any way we can to help recover your package. Please make sure your order is being delivered to a safe and secure location. If you need special accommodations such as signature confirmation or would like your packages delivered by a specific carrier, please contact us at support@cardbirdgames.com or call (727) 649-4855.
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Mail Forwarding Services:
Card Bird Games strongly discourages the use of Mail Forwarding Services for order deliveries. Orders identified as using such services may be subject to cancellation at our discretion. For orders that are not canceled, please note that we are not liable for damaged goods, missing packages, or delays occurring during transit to or from Mail Forwarding Services. Our packages are carefully packed with the intention of remaining within the continental United States, and we are unable to assist with any issues that may arise once an order is sent to these services. We appreciate your understanding and encourage direct shipping to ensure a smooth delivery experience. If you have questions, please contact our support team!
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P.O. Box Addresses:
Card Bird Games does not ship to P.O. Box addresses. Orders submitted with a P.O. Box address may be canceled and refunded because our current shipping services require a physical delivery address.
We appreciate your understanding and cooperation regarding our shipping policy. If you have any questions or need further assistance, our team is here to help. Please don't hesitate to reach out to us.
Thank you for choosing Card Bird Games. If you have any questions regarding shipping or delivery, please contact us at support@cardbirdgames.com or (727) 649-4855.
Card Bird Games