Return Policy
Thank you for shopping with Card Bird Games. Because many of the products we sell are collectible trading card products, sealed products may not be returned or exchanged simply because a customer changes their mind. Please review the following policy before placing an order.
-
General Returns:
All sales are final unless otherwise stated in this policy. We do not accept returns or exchanges for customer preference, including changes of mind, incorrect product selection, or a decision that the product is no longer wanted.
Sealed trading card game products must remain unopened and have their original factory seal intact to be considered for an approved return.
-
Damaged or Incorrect Orders:
If your order arrives damaged, incomplete, or contains an item different from what you ordered, please contact us at support@cardbirdgames.com within 7 days of delivery.
Please provide:
Your Order ID
A description of the issue
Photos of the shipping package and the affected product
If the shipping package is visibly damaged when delivered, please photograph the package before opening it whenever possible.
If an item inside the package is damaged, please do not open or alter the product's factory seal if the seal remains intact. Contact us as soon as possible so that we can determine the appropriate resolution.
If we determine that an item was damaged in transit or that we shipped an incorrect item, Card Bird Games will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.
Claims involving packages reported as lost or stolen after confirmed delivery may require additional documentation and may be subject to the carrier's claims process.
-
Approved Returns:
If Card Bird Games approves a return, the product must be returned in the condition specified when the return is authorized.
Unless the return is due to an error on the part of Card Bird Games or damage that occurred before delivery, the customer is responsible for return shipping costs and any original shipping charges are non-refundable.
An approved return may be subject to a 10% restocking fee, which will be deducted from the refund.
Do not send a return without receiving authorization from Card Bird Games first. Unauthorized returns may be delayed or refused.
-
Preorders:
Preorder purchases are generally final once placed. Cancellation requests may be considered on a case-by-case basis before the product ships.
Once a preorder has shipped, it is subject to the remainder of this Return Policy.
-
Manufacturer Defects:
Trading card products are manufactured and packaged by their respective manufacturers. Issues such as missing cards, printing errors, incorrect cards, or missing components inside an otherwise factory-sealed product are generally considered manufacturer defects.
If you discover a manufacturer defect, please contact support@cardbirdgames.com and we will help direct you to the appropriate manufacturer support process when applicable.
Card Bird Games does not manufacture the products we sell and cannot guarantee that a manufacturer will approve a replacement or other remedy for a manufacturing defect.
-
Refunds:
When an approved refund is issued, the refund will generally be made to the original payment method.
Once we receive and inspect an approved return, we will initiate the refund. Depending on your payment provider, it may take up to 5 business days for the refund to appear on your account.
Original shipping charges are generally non-refundable unless the return is the result of an error by Card Bird Games or another circumstance for which Card Bird Games is responsible.
-
Exchanges:
Card Bird Games does not generally offer exchanges. If you receive an incorrect or damaged item, please contact us so that we can determine the appropriate resolution.
-
How to Request Assistance:
To request a return or report a damaged, incorrect, or defective product, contact:
Card Bird Games
4443 54th Ave N
St Petersburg, FL 33714
Email: support@cardbirdgames.com
Phone: 727-649-4855
Please include your Order ID and a description of the issue.
We appreciate your business and will make every reasonable effort to resolve legitimate order issues fairly and promptly.